Privacy Policy

At The Help Hive, we are dedicated to protecting and respecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and protect your personal information, and explains how you can manage your data with us.

What Information Do We Collect and How Do We Use It?

We collect personal information when you engage with our services, such as inquiring about or receiving support. This may include sensitive information such as health-related details, preferences, or any specific needs you may have. We use this information to provide you with appropriate support, advise you on services, and enhance your overall experience with us.

We may also use your personal information to:

Communicate relevant updates, offers, and events

Manage your relationship with us (e.g. invoicing, surveys)

Improve our services based on your feedback

Provide you with requested product and service information

If you no longer wish to receive communications, you can opt out at any time by contacting us directly.

What Happens if You Don’t Provide Information?

If you choose not to provide certain personal details, we may not be able to offer you the full range of services or meet your specific needs effectively.

How We Protect Your Information

We are committed to maintaining the accuracy, reliability, and security of your personal information. Your data is stored securely in both electronic and physical forms, and we take all reasonable steps to prevent unauthorised access, loss, misuse, or alteration. We retain personal information only as long as necessary for the purposes for which it was collected or as required by law.

Disclosure of Information

We will not sell, trade, or rent your personal information. However, we may share it with:

Contractors or service providers working on our behalf (with whom we ensure privacy protection)

Partners or entities involved in the provision of services you’ve requested

Legal authorities when required by law

In the case of a corporate change such as a merger or acquisition, we will ensure that your personal data is transferred with appropriate privacy safeguards.

International Disclosures

Some of the recipients of your information may be based overseas. These countries may include locations like the Philippines, India, and Nepal. We ensure that any overseas transfer of personal information is carried out in compliance with Australian privacy laws.

Accessing and Updating Your Information

You are entitled to request access to the personal information we hold about you. If any of your data is incorrect or needs updating, we will make the necessary changes. To access or update your details, please contact us at enquiries@thehelphive.com.au.

We do not charge for accessing or updating your personal information.

Your Consent

By engaging with our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

Complaints and Feedback

If you have any concerns or complaints about how we handle your privacy, we encourage you to contact us. We take your concerns seriously and will make every effort to address them promptly. You can reach us at privacy@thehelphive.com.au.

For complaints, please provide as much detail as possible so that we can resolve the issue quickly.

Changes to Our Privacy Policy

We review our Privacy Policy regularly to ensure it stays up to date with changes in the law, industry standards, and our business practices. Any updates will be posted on this page. If the policy changes significantly, we will notify you via the contact information we have on file.

If you need this policy in an alternative format, please do not hesitate to contact us.